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Welcome to ZWO Support

For technical help, choose a product here and our support team will find you the best solution.


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Please correct the following error(s):

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Only jpg/jpeg/png/gif/fit/zip/rar/mp4/avi file can be uploaded, and it is not more than 10M
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Only jpg/jpeg/png/gif/fit/zip/rar/mp4/avi file can be uploaded, and it is not more than 10M
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  • |Are customs fees included in the price?
    Kindly note that the price is USD without tax. Buyers are liable to pay tax involved, such as Import tax, VAT , customs handling fee, etc. The additional fees may be collected at time of delivery by courier.

  • |Which company do you use to ship?
    Usually we ship via UPS, DHL or EMS, it depends on which country you are in.

  • |Where are camera send from?
    If you order directly from our website, it will be shipped from China.

  • |Do you have office in foregin,do I have to sent my camera to China to repair?
    Please refer to our Warranty and Repair Policy.